Purchase Process
Getting your equipment from Stertek is straightforward and transparent. Here is our standard ordering process, step by step.
Step 1
Inquiry & Consultation
Send us your product requirements, specifications, and quantity. Our sales team will respond within 24 hours to discuss your needs in detail. During this consultation stage, we work with you to:
Confirm the most suitable product model and configuration.
Discuss pricing and any special requirements, including OEM/ODM customizations.
Clarify packaging, shipping preferences, and documentation needs.
We believe the best solutions come from clear communication — not just a price list.
Step 2
Quotation & Order Confirmation
Following our consultation, we provide a detailed quotation tailored to your requirements. Once you are satisfied with the product selection, specifications, and price, we prepare a Proforma Invoice or Sales Contract for your final review and confirmation.
Step 3
Deposit Payment
To initiate production, a deposit payment of 30% of the total order value is required. We accept payment via T/T bank transfer. The balance is due before shipment.
Step 4
Production
Your order enters our manufacturing schedule. Standard models are produced within our regular lead time. Customized OEM/ODM orders may require additional time, which will be clearly communicated in advance.
Step 5
Balance Payment & Pre-Shipment
When production is complete, we notify you and provide photos or video of the finished goods if requested. The 70% balance payment is then due.
Step 6
Shipping
After receiving the balance payment, we arrange shipment based on your preference:
- If you have a nominated freight forwarder, we deliver the goods to your forwarder’s designated warehouse.
- If you need us to handle shipping, webook the vessel or flight and arrangedoor-to-port or door-to-door delivery.
Step 7
Customs Clearance Support
Once shipped, we provide the complete set of shipping documents: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, and any required certifications. These documents ensure smooth customs clearance at your destination.
After your equipment arrives, our comprehensive support begins. Please see our After-Sales Service page for details on installation, training, warranty coverage, and lifetime maintenance.
For any questions, contact us at:
kira@stertekautoclave.com
Packaging & Shipping
Every Stertek product is carefully packed to withstand long-distance transport and arrive in perfect condition. We offer two levels of export packaging based on product size, weight, and shipping method.
Our Packaging Options
Five-Layer Corrugated Carton Packaging
- Used for smaller benchtop equipment such as dental autoclaves, tabletop sterilizers, and portable units.
- Heavy-duty five-layer corrugated cartons with high compressive strength.
- Internal foam cushioning and reinforced corner protection to prevent movement and impact damage.
- Suitable for air freight and express courier shipments (DHL, FedEx, UPS).
Plywood Export Case Packaging
- Used for larger equipment such as vertical autoclaves, horizontal sterilizers, washer-disinfectors, and full-size drying ovens.
- Custom-fitted fumigation-certified plywood cases compliant with ISPM 15 international standards.
- Multi-layer protection inside: foam blocks, vacuum-sealed moisture barriers, and steel strapping.
- All accessories and documentation are individually wrapped and securely fixed inside the case.
- Clear shipping marks, handling instructions (“Fragile”, “Keep Dry”), and product labels on every side.
Global Shipping Capability
We ship to over 50 countries by sea, air, and express courier. Whether you need a single sample unit via DHL or a full container load delivered to your port, our logistics team handles the entire process — from factory floor to your door.
After-Sales Service
Stertek stands behind every product we manufacture. Our after-sales commitment is designed to keep your equipment running reliably, year after year.
- Every unit ships with a detailed user manual and operation video.
- Remote installation guidance is available via video call at no additional cost.
- On-site installation and operator training can be arranged upon request.
- 1-Year Free Warranty
Any spare part that fails due to manufacturing defects within the first year is replaced free of charge. - After Warranty
Replacement parts are supplied at factory cost price — no markup, no hidden fees. - Warranty coverage applies to the main unit and all original components.
- Free lifetime technical support by email, phone, and video call.
- Remote diagnostics and troubleshooting assistance.
- Regular maintenance recommendations to extend equipment life.
- Accessories and consumables always available for purchase.
Contact our after-sales team at kira@stertekautoclave.com with your equipment model number and a description or photo of the issue. We respond within 24 hours and work with you until the problem is resolved.
For spare parts ordering, please visit our
Accessories Service page.