Technical Support
At Stertek, we believe that selling equipment is only the beginning. Our technical support team is committed to ensuring your equipment operates reliably throughout its entire service life.
Remote Technical Support
- Prompt response within 24 hours to all technical inquiries by email, phone, or video call.
- Remote diagnostics via video guidance — our engineers can walk your on-site team through troubleshooting steps in real time.
- Free lifetime technical consultation for all Stertek equipment owners.
On-Site Support
- On-site installation, commissioning, and training available upon request.
- Preventive maintenance visits to ensure continued performance and compliance.
- Rapid spare parts dispatch from our warehouse to minimize downtime.
Installation & Training
- Detailed user manuals, installation guides, and video tutorials provided with every unit.
- On-site operator training covering daily operation, routine maintenance, and basic troubleshooting.
- Qualification support: IQ/OQ documentation packages available for pharmaceutical and laboratory clients.
OEM & ODM Customization
Stertek offers comprehensive OEM and ODM services backed by our in-house R&D and manufacturing capabilities. We work closely with you to customize:
- Chamber sizes and capacities
- Control system programming and cycle parameters
- Exterior panel design, color, and branding
- Accessory configurations and packaging requirements
- Language customization: user interface, display menus, printed reports, and user manuals available in English, Spanish, Portuguese, Russian, Arabic, Korean, Thai, and other languages upon request
Your specifications. Our engineering.
A product built to your exact needs — in your language.
Contact our technical team at:
kira@stertekautoclave.com
Accessories Service
Stertek maintains a complete inventory of spare parts and accessories for every product we manufacture. We understand that minimizing downtime is critical for hospitals, clinics, and laboratories — so we make replacement parts easy to order and fast to ship.
How to Order Accessories
Contact us at kira@stertekautoclave.com with your equipment model number.
Describe or send a photo of the part you need.
We identify the correct part, provide a quotation, and ship it to you.
All accessories are available at competitive factory-direct prices. For equipment under warranty, replacement parts are provided free of charge. After the warranty period, parts are supplied at cost price — no markup, no hidden fees.